Service delivery policy

Delivery Policy

1. How the Client Receives the Service
After placing an order on our website or by phone, the client receives a confirmation with the date, time, and conditions of the transportation. Confirmation is sent by email or via the messenger provided by the client.

2. How the Service is Provided
On the scheduled date and time, our team arrives at the specified address to perform the transportation. We handle loading, transport, and unloading of the goods, strictly following the agreed terms and route.

3. Delivery and Acceptance of the Service
Upon completion of the transportation, the client checks the integrity and quantity of the transported items. A service completion document (or electronic confirmation) is then signed by both parties. Payment is made in accordance with the contract/invoice terms.

4. Additional Conditions
● All services are provided in accordance with applicable law and our general terms.
● Additional services (packing, assembly/disassembly of furniture, storage, etc.) can be ordered if needed.
● We inform the client in advance of any changes in timing or conditions of the transportation.