Refund policy
Refund Policy
Refund Policy for Unfulfilled Orders
General Provisions
This policy governs the conditions for refunds to customers for orders that were not carried out or were canceled.
Grounds for Refund
A refund is possible if:
- The service was not provided due to the Company’s fault (vehicle did not arrive, order canceled by operator).
- The customer canceled the order in advance (X hours/days before service).
- The service was only partially provided or did not meet the agreed conditions.
Refund Conditions
- Cancellation by the Company: refund of 100% of the amount paid.
- Cancellation by the customer ≥24 hours before service: refund of 100% of the amount.
- Cancellation by the customer less than 24 hours before service: refund of 50% of the amount.
- Orders with pickup more than 100 km from Barcelona: if canceled by the customer, 100% of the amount is retained (no refund).
- If the service has started but not been completed: proportional refund for the unfulfilled part (if applicable).
Refund Timeframe
Refunds are made within 7 (seven) calendar days after the customer’s request. Refunds are issued via the same payment method used unless otherwise agreed by both parties.
Refund Procedure
- The customer must send a refund request by e-mail or via the contact form.
- The request should include order number, date, amount and reason for refund.
- The Company will review the request and notify the customer of its decision.
Exceptions
If the customer fails to provide the necessary data to perform the service, the refund may be partial or not issued.
In case of force majeure, the Company may offer to reschedule without penalty or issue a partial refund.
Contact
For all refund inquiries: info@camionito.es